Newsletter
hero_image
FAQS
Subscribe to our newsletter and you won’t miss a thing at the Olympic Ring!
Close

Before visiting us, check out our FAQS and tips for making your visit easier.

Can't find the answer to your questions? Contact us!

Categories

Tickets
Security
Minors
Accessibility
Services
Bars
Access
FC Barcelona

Tickets

TICKETING ADVICE
  • Do not buy your tickets on unofficial websites, you expose yourself to possible fraud. You will find the official ticketing system on each event's page on our website.

  • Do not share your tickets on social networks. If you do, you expose yourself to possible forgery.

    Contribute to making access more sustainable: you do not need to print your ticket. We will scan it from your cell phone.

  • Faster access: Make sure to adjust the brightness of your mobile screen to the maximum so that the reading with our devices is more agile.
  • Don't forget to check the access for minors on our website before coming.
  • Any incident with the tickets must be managed with the system where they were purchased. Contact them.
How can I buy tickets?

Check the agenda section of our website. In each event you will find information about the official sales systems. Do not buy tickets through unofficial channels, we cannot guarantee that they are authentic.

What are the box office opening times?

The box office only opens on the day of the event, usually 1 hour before the doors open. 

If I’ve lost my tickets or they’ve been stolen, can they be reprinted?

If you’ve lost the tickets and you are the person who bought them, they can be reprinted but we cannot guarantee entry to the venue as the access control can only read a bar code once.

Do children have to pay?

Everyone must have a ticket to enter the venue. Occasionally, this condition may be different for some shows. When you make the purchase process, the sales system will confirm it.

I’m not sure if my tickets are valid, can you check them for me?

We do not check tickets before the event.

If I’ve already bought tickets and I can’t come, can I get my money back?

We do not exchange tickets or issue refunds.

Is it possible to buy tickets at the box office?

On the day of the event, provided there are any available. We recommend you buy tickets in advance through the official channels.

Can I pay for tickets at the box office with a credit card?

No, we only accept payments in cash. Neither €200 nor €500 notes are accepted.

Can I change seats during the show?

No. For safety reasons, the seating capacity in each section has to be respected, so you cannot change your seat.

Will I be allowed to dance?

 

You will be able to dance in the stands as long as the majority of the audience does it and you do not disturb anyone. If the majority of the audience chooses to be seated then we will require you to be seated out of respect.  Do not stand/dance on the seats, walkways and stairways.

What are named tickets?

Named tickets are non-transferable. They are linked to the person who will be attending the concert. Pay special attention to the purchase instructions and don’t buy tickets without having read the instructions.

Can I buy the thickets with “Bono Cultural”?

You can check whether it is possible to purchase your tickets using the "Cultural Voucher" on the event promoter's website. You will find the promoter's details in the show tab of our agenda.

Security

Because your safety is our paramount concert, we encourage you to read these tips:

In case of evacuation

  • Make sure you know where the emergency exits are (they are clearly identified all round the venue).
  • In the event of an evacuation, head for the nearest exit as indicated by the signs without stopping. Under no circumstances should you go back.
  • Keep calm and pay attention to the instructions of venue staff.
  • Don’t shout, run or push others, as you could cause dangerous situations given the large number of people gathered at the venue.

Time advice

  • Give yourself enough time. The door opening times will be announced on our social media channels a few days before the show.
  • Check out our FAQS before coming. You’ll find information on various matters that will help you with any queries.
  

General advices

  • If you are accompanied or in a group, agree on a reference point outside the crowded area, where to meet in case you break up or get lost.
  • If you see a strange or suspicious attitude, let the security team know.
  • Queues are inevitable, be patient. We do our best to make access smooth.
  • For smoother access, we recommend that you follow the safety tips and make sure you avoid carrying any of the prohibited items:
pals
Rigid sticks > 50cm
and laser pointers
 
armes
Weapons
 
fire
Pyrotechnics or
flares
 
umbr
Umbrella with
tip
 
rec
Sprays, glass containers, metal, hard plastic,
canteens. Plastic bottles > 500ml the cap will be removed.
 
bag
Suitcases, trolleys
and / or backpacks > 20L
 
 
cam
SLR cameras,
video, tablets, laptops
 
droug
Drugs and / or
alcohol, nor
be under its effects
 

Can I bring my camera to a concert?

NNeither reflex nor video cameras are allowed. Compact cameras only, without removable lens.

Can I take in a placard?

Yes, provided it is no bigger than DIN A-3 and does not contain offensive messages.

Can I go in with a motorbike helmet?

No. No cloakroom or left-luggage services available.

Can I take food inside?

Yes, food may be brought in as long as it does not require the use of cutlery. No lunch boxes or other containers may be brought in.

Can I take a drink in?

Yes but only in bottles <500ml. For security reasons, cap will be removed.

Can I smoke and/or use an electronic cigarette?

No. Failure to respect this prohibition may result in the expulsion of offenders.

Who do I have to go to if I have a serious problem?

Speak to the venue staff and they will help you.

What should I do if I experience harassment?

You must notify our staff of any kind of discrimination or harassment and they will help you. Our venues subscribe to the Barcelona City Council “WE WON’T KEEP QUIET” protocol.

Can I enter with an electric scooter or bike?

For security reasons the access of personal light transport elements (scooters, bicycles , etc) is not allowed.

Minors

Can minors under 16 attend concerts?

Consult the regulations here: "Access for Minors".

What should I do in the case of an incident during the process of authorizing the access of minors?

Contact us through our contact form.

What if I have an incident during the access on the day of the show?

There is a help point for incidents at every event. Our staff will tell you where it is and we will help you.

Accessibility

Where do I have to buy tickets if I have reduced mobility?

You should only contact the official sales channels, so they can arrange the sale of places with reduced mobility.

I’ve had an accident or injured myself and I’m using crutches. Do I have to buy reduced mobility tickets?

Yes, if you anticipate you will be using crutches on the day of the concert. If you have already bought the ticket before the accident, get in touch with us and we’ll help you.

I need special assistance. Where do I apply for it?

You have to fill in the "Special Assistance form".

How many people can accompany me?

Only one (1) person will be allowed in with you.

Where are the reduced mobility car parks?

You can find them in the PRM page. Please remember they are for the exclusive use of vehicles with the authorised sticker.

Will somebody accompany me to the reduced mobility area?

If you need that service, tell the venue staff so they can provide it.

Can guide dogs enter the venue?

Yes. Duly accredited guide dogs can accompany their owner inside.

I’m pregnant, is there an entrance/area for me?

No. You will only be able to ask for the personal care service if you have a risky pregnancy or under medical recommendation.

Services

Is there a medical service?

Yes, there is a medical team with an ambulance and nursing station at all events.

Can I take medication with me?

Yes, but it must be in its original wrapping and be accompanied with a prescription.

I’m diabetic, can I have my insulin with me?

Yes. You must keep it in its box or case and have a medical certificate that certifies you need to use it.

Is there a cloakroom service?

No. This service is not available at the Estadi Olímpic.

Is there WiFi?

Not at the moment but we are working on getting it soon.

Is there a lost property service?

Yes, you can get in touch with us using the following form. If any ID documents are found they are passed on to the police (Guàrdia Urbana) within 72 hours.

Is there an ATM?

No, but you can pay with a bank card at the catering and merchandise points.

Where are the merchandise stores?

They are located inside the venue. Their location may vary depending on the event. Please, ask the staff and they will let you know.

Will I find my size when buying merchandise products?

We don’t always have all the sizes, models or articles as the merchandise on sale is provided by the artist. It is not the property of the venue.

The product that I bought at merchandising shops is damaged. Can I exchange it?

No. The merchandise items do not belong to the venue  and once the concert is over it is returned to the tour. We recommend that you check it well before purchasing it and keep the purchase receipt. In case of incidents in the product, you will be able to make changes during the concert, at the same points of sale.

How can I make a complaint?

We recommend you to manage your ticket online. Click here to access the Barcelona City Council's online service website. We guarantee a prompt response.

Bars

Is there a restaurant open to the public before the shows?

You can access the bar service from the opening of the doors until the end of the show.

Can I pay by cash?

Yes, but neither €200 nor €500 notes are accepted.

Can I pay by cash?

Yes, but neither €200 nor €500 notes are accepted.

Is there any food for vegetarians?

Yes. You’ll find vegetarian food at all the venue’s bars.

Is there food available for people with coeliac disease?

Yes. Ask at any bar for information.

Do the bars serve alcoholic drinks?

Yes but it is forbidden to sell alcoholic drinks to minors (under 18).

If I have taken the recyclable cup home, is there any way I can return it?

No. Once you have left the venue you have no option to return it. But you can use it again if you come to another show.

Recyclable cups can be returned the same day of the event along with the token that will have been given to you at the time of purchase.

Access

How do I get to the Estadi Olímpic?

You can check it at "Getting to the Estadi Olímpic" . We recommend you to check our social media to get information for event schedules and access information.

If the show has already started, will they let me in?

Yes, you will be able to access the venue for the duration of the show upon presentation of your ticket.

What time do the doors open before a show?

We inform about the schedules on social media a couple of days before the show.

Where can I park?

There are severa free public spaces available around the Estadi Olímpic.

Where are the car parks for disabled people located?

You can consult it in the section on "Special Assistance". Remember that they are exclusive to vehicles with the authorized badge.We recommend to check our social media before the event for information on parking areas and PRM access before the concert

FC Barcelona

Where can I buy tickets for FC Barcelona matches?

You can find the tickets for the first men's soccer team on their website.

Click here to buy your ticket.

How can I get to the Estadi Olímpic Lluís Companys on match days?

It is recommended that all people who have to access Montjuïc do so on foot, by public transport or by bicycle, since the circulation of private vehicles will be restricted and access to the areas near the stadium will only be possible with an accreditation.

You will find more information here

Will there be a restoration area?

Yes, the stadium will have a restoration area.

Will people with reduced mobility be able to come to the stadium?

The Specialized Care Office (OAE) manages and coordinates the "We accompany you" project that is carried out together with the Red Cross. To request it, you must contact the OAE by sending an email to oae@fcbarcelona.cat between 7 and 4 days before the match.

The service cannot be requested by telephone.

On days when there is no match, will I be able to visit the Estadi Olímpic?

Yes, the Estadi Olímpic can be visited from the Marató gate. The schedule is:

Summer (from April 1 to October 31): from 10 a.m. to 6 p.m.

Winter (from November 1 to March 31): from 10 a.m. to 5 p.m.

On the other hand, when there is a match, the Marató gate will be closed the day before and the same day of the match.

I have questions regarding FC Barcelona tickets and/or matches, where can I find more information?

For specific inquiries about FC Barcelona tickets and/or matches, go to their page

 

I'm 16 years old, do I need minors' authorization for the match?

Children under the age of 16 at sporting events can enter freely, no authorization is required. 

However, in the case of partners under the age of 14, a joint request must be made with an adult, and with a maximum of 3 minors. He must also enter the Stadium with an adult, in the same area.

All attendees (regardless of their age) must have the corresponding tickets.

Can't find the answer to your questions? Contact us!

bruce-mars-FWVMhUa_wbY-unsplash