• Do not buy your tickets on unofficial websites, you expose yourself to possible fraud. You will find the official ticketing system on each event's page on our website.

• Do not share your tickets on social networks. If you do, you expose yourself to possible forgery.

  Contribute to making access more sustainable: you do not need to print your ticket. We will scan it from your cell phone.

• Faster access: Make sure to adjust the brightness of your mobile screen to the maximum so that the reading with our devices is more agile.
• Don't forget to check the access for minors on our website before coming.
• Any incident with the tickets must be managed with the system where they were purchased. Contact them.

Check the agenda section of our website. In each event you will find information about the official sales systems. Do not buy tickets through unofficial channels, we cannot guarantee that they are authentic.

The box office only opens on the day of the event, usually 1 hour before the doors open. 

If you’ve lost the tickets and you are the person who bought them, they can be reprinted but we cannot guarantee entry to the venue as the access control can only read a bar code once.

Everyone must have a ticket to enter the venue. Occasionally, this condition may be different for some shows. When you make the purchase process, the sales system will confirm it.

We do not check tickets before the event.

We do not exchange tickets or issue refunds.

On the day of the event, provided there are any available. We recommend you buy tickets in advance through the official channels.

No, we only accept payments in cash. Neither €200 nor €500 notes are accepted.

No. For safety reasons, the seating capacity in each section has to be respected, so you cannot change your seat.

You will be able to dance in the stands as long as the majority of the audience does it and you do not disturb anyone. If the majority of the audience chooses to be seated then we will require you to be seated out of respect.  Do not stand/dance on the seats, walkways and stairways.

Named tickets are non-transferable. They are linked to the person who will be attending the concert. Pay special attention to the purchase instructions and don’t buy tickets without having read the instructions.

You can check whether it is possible to purchase your tickets using the "Cultural Voucher" on the event promoter's website. You will find the promoter's details in the show tab of our agenda.

Yes, But the size cannot exceed that of the phone.

Neither reflex, professional nor video cameras are allowed. Compact cameras only, without removable lens.

Yes, provided it is no bigger than DIN A-3 and does not contain offensive messages.

No. No cloakroom or left-luggage services available.

Yes, food may be brought in as long as it does not require the use of cutlery. No lunch boxes or other containers may be brought in.

Yes but only in bottles <500ml. For security reasons, cap will be removed.

No. Failure to respect this prohibition may result in the expulsion of offenders.

Speak to the venue staff and they will help you.

You must notify our staff of any kind of discrimination or harassment and they will help you. Our venues subscribe to the Barcelona City Council “WE WON’T KEEP QUIET” protocol.

For security reasons the access of personal light transport elements (scooters, bicycles , etc) is not allowed.

Consult the regulations here: "Access for Minors".

Contact us through our contact form.

There is a help point for incidents at every event. Our staff will tell you where it is and we will help you.

You should only contact the official sales channels, so they can arrange the sale of places with reduced mobility.

Yes, if you anticipate you will be using crutches on the day of the concert. If you have already bought the ticket before the accident, get in touch with us and we’ll help you.

You have to fill in the "Special Assistance form".

Only one (1) person will be allowed in with you.

You can find them in the PRM page. Please remember they are for the exclusive use of vehicles with the authorised sticker.

If you need that service, tell the venue staff so they can provide it.

Yes. Duly accredited guide dogs can accompany their owner inside.

No. You will only be able to ask for the personal care service if you have a risky pregnancy or under medical recommendation.

Yes, there is a medical team with an ambulance and nursing station at all events.

Yes, but it must be in its original wrapping and be accompanied with a prescription.

Yes. You must keep it in its box or case and have a medical certificate that certifies you need to use it.

No. This service is not available at the Estadi Olímpic.

Not at the moment but we are working on getting it soon.

Yes, you can get in touch with us using the following form. If any ID documents are found they are passed on to the police (Guàrdia Urbana) within 72 hours.

No, but you can pay with a bank card at the catering and merchandise points.

They are located inside the venue. Their location may vary depending on the event. Please, ask the staff and they will let you know.

We don’t always have all the sizes, models or articles as the merchandise on sale is provided by the artist. It is not the property of the venue.

No. The merchandise items do not belong to the venue  and once the concert is over it is returned to the tour. We recommend that you check it well before purchasing it and keep the purchase receipt. In case of incidents in the product, you will be able to make changes during the concert, at the same points of sale.

We recommend you to manage your ticket online. Click here to access the Barcelona City Council's online service website. We guarantee a prompt response.

You can access the bar service from the opening of the doors until the end of the show.

Yes, but neither €200 nor €500 notes are accepted.

Yes, but neither €200 nor €500 notes are accepted.

Yes. You’ll find vegetarian food at all the venue’s bars.

Yes. Ask at any bar for information.

Yes but it is forbidden to sell alcoholic drinks to minors (under 18).

No. Once you have left the venue you have no option to return it. But you can use it again if you come to another show.

Recyclable cups can be returned the same day of the event along with the token that will have been given to you at the time of purchase.

You can check it at "Getting to the Estadi Olímpic" . We recommend you to check our social media to get information for event schedules and access information.

Yes, you will be able to access the venue for the duration of the show upon presentation of your ticket.

We inform about the schedules on social media a couple of days before the show.

There are severa free public spaces available around the Estadi Olímpic.

You can consult it in the section on "Special Assistance". Remember that they are exclusive to vehicles with the authorized badge.We recommend to check our social media before the event for information on parking areas and PRM access before the concert