Before visiting us, check out our FAQS and tips for making your visit easier.
Can't find the answer to your questions? Contact us!
Categories
Tickets
Check the “Events” of our website. Next to each event you will find information on the official sales channels for buying tickets. Never buy your tickets through unofficial channels because we cannot guarantee they are authentic.
The box office only opens on the day of the event, usually 1 hour before the doors open. If you need to know the exact time, you can write us, using the form on the website or check our social media.
If you’ve lost the tickets and you are the person who bought them, they can be reprinted but we cannot guarantee entry to the venue as the access control can only read a bar code once.
Everyone must have a ticket to enter the venue. Occasionally, this condition may be different for some shows. When you make the purchase process, the sales system will confirm it.
We do not check tickets before the event.
We do not exchange tickets or issue refunds.
On the day of the event, provided there are any available. We recommend you buy tickets in advance through the official channels.
No, we only accept payments in cash. Neither €200 nor €500 notes are accepted.
No. For safety reasons, the seating capacity in each section has to be respected, so you cannot change your seat.
Named tickets are non-transferable. They are linked to the person who will be attending the concert. Pay special attention to the purchase instructions and don’t buy tickets without having read the instructions.
If you want to publish the fact you are going to a concert, we recommend you don’t show the ticket (especially the bar code) as by doing so you are exposing your ticket to possible forgers.
- If you want to share that you are going to a concert, don't do it by putting the ticket on the XXSS and if you do, avoid seeing the bar code, QR code, etc. If you do, you are exposing your entry to potential counterfeiters.
- On the day of the concert, if your ticket is on your mobile, make sure the screen is clean and you have enough charge/connectivity
Security
Because your safety is our paramount concert, we encourage you to read these tips:
- Make sure you know where the emergency exits are (they are clearly identified all round the venue).
- In the event of an evacuation, head for the nearest exit as indicated by the signs without stopping. Under no circumstances should you go back.
- Keep calm and pay attention to the instructions of venue staff.
- Don’t shout, run or push others, as you could cause dangerous situations given the large number of people gathered at the venue.
- Give yourself enough time. The door opening times will be announced on our social media channels a few days before the show.
- Check out our FAQS before coming. You’ll find information on various matters that will help you with any queries.
- If you are accompanied or in a group, agree on a reference point outside the crowded area, where to meet in case you break up or get lost.
- If you see a strange or suspicious attitude, let the security team know.
- Queues are inevitable, be patient. We do our best to make access smooth.
- For smoother access, we recommend that you follow the safety tips and make sure you avoid carrying any of the prohibited items:
|
Rigid sticks > 50cm
|
|
|
|
|
|
|
|
Neither reflex nor video cameras or tablets are allowed.
Yes, provided it is no bigger than DIN A-3 and does not contain offensive messages.
Pointed umbrellas are not allowed in. Cloakroom service is not available at Estadi Olímpic.
No. No cloakroom or left-luggage services available.
For safety reasons they are not allowed.
No cloakroom or left-luggage services available.
|
Rigid sticks > 50cm
|
|
|
|
|
|
|
|
Yes, food may be brought in as long as it does not require the use of cutlery. No lunch boxes or other containers may be brought in.
Yes but only in bottles <500ml. For security reasons, cap will be removed.
No. Help us to keep the Estadi Olímpic smoke-free.
Speak to the venue staff and they will help you.
You must notify our staff of any kind of discrimination or harassment and they will help you. Our venues subscribe to the Barcelona City Council “WE WON’T KEEP QUIET” protocol.
Minors
Consult the regulations here: "Access for Minors".
Yes. To enter the venue, you must complete the procedure described on the 'Acces for minors' page. We advise you to carefully read the instructions we provide there.
Minors accompanied by a parent/legal guardian will be able to access the site, but they must go to the Minors points located at the access, to register access with the ID of each attendee first. In the case of minors accompanied by adults, they will not be able to access without the permission of the parents/legal guardian.
Contact us through our contact form.
There is a help point for incidents at every event. Our staff will tell you where it is and we will help you.
PMR
You should only contact the official sales channels, so they can arrange the sale of places with reduced mobility.
Yes, if you anticipate you will be using crutches on the day of the concert. If you have already bought the ticket before the accident, get in touch with us and we’ll help you.
You have to fill in the "Special Assistance form".
Only one (1) person will be allowed in with you.
You can find them in the PRM page. Please remember they are for the exclusive use of vehicles with the authorised sticker.
You can check their location here.
If you need that service, tell the venue staff so they can provide it.
Yes. Duly accredited guide dogs can accompany their owner inside.
No. You will only be able to ask for the personal care service if you have a risky pregnancy or under medical recommendation.
Services
Yes, there is a medical team with an ambulance and nursing station at all events.
Yes, but it must be in its original wrapping and be accompanied with a prescription.
Yes. You must keep it in its box or case and have a medical certificate that certifies you need to use it.
No. This service is not available at the Estadi Olímpic.
All attendees must have a ticket to enter the venue, but this condition may change depending on the show. We advise you to consult us or the promoter of the event before purchasing your tickets (you will find the contact information on the ticket for each event).
Not at the moment but we are working on getting it soon.
Yes, you can get in touch with us using the following form. If any ID documents are found they are passed on to the police (Guàrdia Urbana) within 72 hours.
No, but you can pay with a bank card at the catering and merchandise points.
They are located inside the venue. Their location may vary depending on the event. Please, ask the staff and they will let you know.
We don’t always have all the sizes, models or articles as the merchandise on sale is provided by the artist. It is not the property of the venue.
Yes, the merchandise stores accept card payments.
We recommend you to manage your ticket online. Click here to access the Barcelona City Council's online service website. We guarantee a prompt response.
Bars
You can access the bar service from the opening of the doors until the end of the show.
Yes. In all the regular bars, not at the mobile sales points. Mobile bars only accept cash (but not €200 or €500 notes).
Yes, but neither €200 nor €500 notes are accepted.
Yes. You’ll find vegetarian food at all the venue’s bars.
Yes. Ask at any bar for information.
Yes but it is forbidden to sell alcoholic drinks to minors (under 18).
Access
You can check it at "Getting to the Estadi Olímpic" . We recommend you to check our social media to get information for event schedules and access information.
Yes, you will be able to access the venue for the duration of the show upon presentation of your ticket.
We inform about the schedules on social media a couple of days before the show.
There are severa free public spaces available around the Estadi Olímpic.
You can consult it in the section on "Special Assistance". Remember that they are exclusive to vehicles with the authorized badge.We recommend to check our social media before the event for information on parking areas and PRM access before the concert
COVID-19
The ticket(s) you have purchased can be used for the new date. If you cannot attend on that date, ask for a refund from the sales channel you got it/them from (in the refund period).
The price of the ticket(s) will be refunded automatically through the sales channel you got it/them from. If it was a shop, go to them.
Prevention measures will be adapted to the protocols in force at any given time. At present they are:
- Recommended use of a face mask
The Estadi Olímpic is certified with the Global Safe Site label, which guarantees any event held is completely safe, in line with the COVID-19 protocols.
Yes. You will find bar service in different areas of the Estadi Olímpic.
No. Help us to keep the EstadiOlímpic smoke-free
