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Before visiting us, check out our FAQS and tips for making your visit easier.

Can't find the answer to your questions? Contact us!

Categories

Tickets
Security
Minors
PMR
Services
Bars
Access
COVID-19

Tickets

How can I buy tickets?

Check the “Events” of our website. Next to each event you will find information on the official sales channels for buying tickets. Never buy your tickets through unofficial channels because we cannot guarantee they are authentic.

What are the box office opening times?

The box office only opens on the day of the event, usually 1 hour before the doors open.  If you need to know the exact time, you can write us, using the form on the website or check our social media.

If I’ve lost my tickets or they’ve been stolen, can they be reprinted?

If you’ve lost the tickets and you are the person who bought them, they can be reprinted but we cannot guarantee entry to the venue as the access control can only read a bar code once.

I’m not sure if my tickets are valid, can you check them for me?

We do not check tickets before the event.

If I’ve already bought tickets and I can’t come, can I get my money back?

We do not exchange tickets or issue refunds.

Is it possible to buy tickets at the box office?

On the day of the event, provided there are any available. We recommend you buy tickets in advance through the official channels.

Can I pay for tickets at the box office with a credit card?

No, we only accept payments in cash. Neither €200 nor €500 notes are accepted.

Can I change seats during the show?

No. For safety reasons, the seating capacity in each section has to be respected, so you cannot change your seat.

What are named tickets?

Named tickets are non-transferable. They are linked to the person who will be attending the concert. Pay special attention to the purchase instructions and don’t buy tickets without having read the instructions.

Why can’t I publish photos of my tickets on social media?

If you want to publish the fact you are going to a concert, we recommend you don’t show the ticket (especially the bar code) as by doing so you are exposing your ticket to possible forgers.

TICKETING ADVICE
  • If you want to share that you are going to a concert, don't do it by putting the ticket on the XXSS and if you do, avoid seeing the bar code, QR code, etc. If you do, you are exposing your entry to potential counterfeiters.
  • On the day of the concert, if your ticket is on your mobile, make sure the screen is clean and you have enough charge/connectivity

Security

Because your safety is our paramount concert, we encourage you to read these tips:

In case of evacuation

  • Make sure you know where the emergency exits are (they are clearly identified all round the venue).
  • In the event of an evacuation, head for the nearest exit as indicated by the signs without stopping. Under no circumstances should you go back.
  • Keep calm and pay attention to the instructions of venue staff.
  • Don’t shout, run or push others, as you could cause dangerous situations given the large number of people gathered at the venue.

Time advice

  • Give yourself enough time. The door opening times will be announced on our social media channels a few days before the show.
  • Check out our FAQS before coming. You’ll find information on various matters that will help you with any queries.
   

General advices

  • If you are accompanied or in a group, agree on a reference point outside the crowded area, where to meet in case you break up or get lost.
  • If you see a strange or suspicious attitude, let the security team know.
  • Queues are inevitable, be patient. We do our best to make access smooth.
  • For smoother access, we recommend that you follow the safety tips and make sure you avoid carrying any of the prohibited items:

pals

Rigid sticks > 50cm
and laser pointers
armes
Weapons
fire
Pyrotechnics or
flares
umbr
Umbrella with
tip
rec
Containers of glass, metal, hard plastic, water-bottles
> 500ml.  Cap will be removed of bottles 
<500ml.
bag
Suitcases, trolleys
and / or backpacks > 20L
 
cam
SLR cameras,
video and / or
tripods
droug
Drugs and / or
alcohol, nor
be under its effects

Can I bring my camera to a concert?

Neither reflex nor video cameras or tablets are allowed.

Can I take in a placard?

Yes, provided it is no bigger than DIN A-3 and does not contain offensive messages.

Can I go in with an umbrella?

Pointed umbrellas are not allowed in. Cloakroom service is not available at Estadi Olímpic.

Can I go in with a motorbike helmet?

No. No cloakroom or left-luggage services available.

Can I go in with a selfie stick or laser pointer?

For safety reasons they are not allowed.

Can I go in with a suitcase?

No cloakroom or left-luggage services available.

Which objects are forbidden?

pals

Rigid sticks > 50cm
and laser pointers
armes
Weapons
fire
Pyrotechnics or
flares
umbr
Umbrella with
tip
rec
Containers of
glass, hard and water-bottles 
> 500ml. Cap will be removed of 
<500ml bottles.
bag
Suitcases, trolleys
and / or backpacks > 20L
 
cam
SLR cameras,
video and / or
tripods
droug
Drugs and / or
alcohol, nor be under
its effects

 

Can I take food inside?

Yes, food may be brought in as long as it does not require the use of cutlery. No lunch boxes or other containers may be brought in.

Can I take a drink in?

Yes but only in bottles <500ml. For security reasons, cap will be removed.

Can I smoke and/or use an electronic cigarette?

No. Help us to keep the Estadi Olímpic smoke-free.

Who do I have to go to if I have a serious problem?

Speak to the venue staff and they will help you.

What should I do if I experience harassment?

You must notify our staff of any kind of discrimination or harassment and they will help you. Our venues subscribe to the Barcelona City Council “WE WON’T KEEP QUIET” protocol.

Minors

Can minors under 16 attend concerts?

Consult the regulations here: "Access for Minors".

If I’m under 16, can I come if I’m accompanied by an adult?

Yes. To enter the venue, you must complete the procedure described on the 'Acces for minors' page. We advise you to carefully read the instructions we provide there.

Will I be able to access the site if we have not completed the procedure?

Minors accompanied by a parent/legal guardian will be able to access the site, but they must go to the Minors points located at the access,  to register access with the ID of each attendee first. In the case of minors accompanied by adults, they will not be able to access without the permission of the parents/legal guardian.

What should I do in the case of an incident during the process of authorizing the access of minors?

Contact us through our contact form.

What if I have an incident during the access on the day of the show?

There is a help point for incidents at every event. Our staff will tell you where it is and we will help you.

PMR

Where do I have to buy tickets if I have reduced mobility?

You should only contact the official sales channels, so they can arrange the sale of places with reduced mobility.

I’ve had an accident or injured myself and I’m using crutches. Do I have to buy reduced mobility tickets?

Yes, if you anticipate you will be using crutches on the day of the concert. If you have already bought the ticket before the accident, get in touch with us and we’ll help you.

I need special assistance. Where do I apply for it?

You have to fill in the "Special Assistance form".

How many people can accompany me?

Only one (1) person will be allowed in with you.

Where are the reduced mobility car parks?

You can find them in the PRM page. Please remember they are for the exclusive use of vehicles with the authorised sticker.

Where are the reduced mobility entrances located?

You can check their location here.

Will somebody accompany me to the reduced mobility area?

If you need that service, tell the venue staff so they can provide it.

Can guide dogs enter the venue?

Yes. Duly accredited guide dogs can accompany their owner inside.

I’m pregnant, is there an entrance/area for me?

No. You will only be able to ask for the personal care service if you have a risky pregnancy or under medical recommendation.

Services

Is there a medical service?

Yes, there is a medical team with an ambulance and nursing station at all events.

Can I take medication with me?

Yes, but it must be in its original wrapping and be accompanied with a prescription.

I’m diabetic, can I have my insulin with me?

Yes. You must keep it in its box or case and have a medical certificate that certifies you need to use it.

Is there a cloakroom service?

No. This service is not available at the Estadi Olímpic.

Do children have to pay?

All attendees must have a ticket  to enter the venue, but this condition may change depending on the show. We advise you to consult us or the promoter of the event before purchasing your tickets (you will find the contact information on the ticket for each event).

Is there WiFi?

Not at the moment but we are working on getting it soon.

Is there a lost property service?

Yes, you can get in touch with us using the following form. If any ID documents are found they are passed on to the police (Guàrdia Urbana) within 72 hours.

Is there an ATM?

No, but you can pay with a bank card at the catering and merchandise points.

Where are the merchandise stores?

They are located inside the venue. Their location may vary depending on the event. Please, ask the staff and they will let you know.

Will I find my size when buying merchandise products?

We don’t always have all the sizes, models or articles as the merchandise on sale is provided by the artist. It is not the property of the venue.

Can you pay by card in the stores?

Yes, the merchandise stores accept card payments.

How can I make a complaint?

We recommend you to manage your ticket online. Click here to access the Barcelona City Council's online service website. We guarantee a prompt response.

Bars

Is there a restaurant open to the public before the shows?

You can access the bar service from the opening of the doors until the end of the show.

Can I pay by card in the bars?

Yes. In all the regular bars, not at the mobile sales points. Mobile bars only accept cash (but not €200 or €500 notes).

Can I pay by cash?

Yes, but neither €200 nor €500 notes are accepted.

Is there any food for vegetarians?

Yes. You’ll find vegetarian food at all the venue’s bars.

Is there food available for people with coeliac disease?

Yes. Ask at any bar for information.

Do the bars serve alcoholic drinks?

Yes but it is forbidden to sell alcoholic drinks to minors under 16.

Access

How do I get to the Estadi Olímpic?

You can check it at "Getting to the Estadi Olímpic" . We recommend you to check our social media to get information for event schedules and access information.

If the show has already started, will they let me in?

Yes, you will be able to access the venue for the duration of the show upon presentation of your ticket.

What time do the doors open before a show?

We inform about the schedules on social media a couple of days before the show.

Where can I park?

There are severa free public spaces available around the Estadi Olímpic.

Where are the car parks for disabled people located?

You can consult it in the section on "Special Assistance". Remember that they are exclusive to vehicles with the authorized badge.We recommend to check our social media before the event for information on parking areas and PRM access before the concert

COVID-19

I’ve got tickets for a show that’s been postponed

The ticket(s) you have purchased can be used for the new date. If you cannot attend on that date, ask for a refund from the sales channel you got it/them from (in the refund period).

I’ve got tickets for a show that’s been cancelled

The price of the ticket(s) will be refunded automatically through the sales channel you got it/them from. If it was a shop, go to them.

I’ve got to come to a programmed event. What COVID measures will be in place?

Prevention measures will be adapted to the protocols in force at any given time. At present they are:

  • Recommended use of a face mask
Is it safe to attend?

The Estadi Olímpic is certified with the Global Safe Site label, which guarantees any event held is completely safe, in line with the COVID-19 protocols.

Is there a bar service?

Yes. You will find bar service in different areas of the Estadi Olímpic.

Will I be able to smoke?

No. Help us to keep the EstadiOlímpic smoke-free

Can't find the answer to your questions? Contact us!

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